Privacy policy

1.1 Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party payment providers)

• Any information you provide when contacting us or completing forms on the Site

1.2 Non-Personal Information:

• IP address

• Browser type and version

• Device information (e.g., device type, operating system)

• Pages visited on our Site

• Referring website or search engine

• Cookies and tracking technologies (see Section 6)

We use the information we collect to:

• Provide and maintain our services

• Process transactions

• Communicate with you about your account, orders, or enquiries

• Send promotional materials or newsletters (with your consent)

• Analyse and improve our Site’s performance and functionality

• Detect and prevent fraudulent or illegal activities

• Comply with legal obligations

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics).

• Legal Obligations: If required to do so by law, including Australian privacy laws, or in response to valid legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

• Consent: With your explicit consent to share your information for specific purposes.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand your preferences and improve our Site. You can manage cookie preferences through your browser settings.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those third-party sites before providing any information.

Under the Australian Privacy Act 1988 (Cth) and other applicable laws, you have the following rights regarding your personal information:

• Access, correct, or delete your personal data

• Withdraw consent for data processing

• Object to or restrict certain data processing activities

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated effective date.